On this page you will find all actions that are included in version 2022.8. This is a so-called minor release in which new functionalities are also included for JOIN Customer Contact and released at the end of August 2022. This minor release is within the support of major version 2021.12. If you have not updated your JOIN Environment since the previous major release, you will find the intermediate minor updates in the wiki (https://wiki.decos.com/en/releasenotes).
Do you want us to update your environment to this version? Please contact our support team JOIN Support
If you want to know until when we support older versions of JOIN Zaak & Document, please look here: click here for the SLA
The installation manual can be found here:
JOIN Customer Contact: Upgrade manual JOIN Customer Contact (upgrade manual JOIN Customer Contact)
The JOIN Whitepaper can be found here:
[Whitepaper JOIN] (https://wiki.decos.com/nl/whitepaper)
Attention: .net 4.8 must be downloaded and installed prior to this release. Next, you need to reboot the server.
Attention: When JKC runs on an Oracle Database (regardless of the version used), you must first install the Oracle Client 19 and only then the release version of JKC.
Attention: After installing this version, the SSO script must be executed.
[JOIN Customer Contact 2022.8 web setup] (https://support.decos.nl/setups/JOIN KLANTCONTACT/Builds/Release/2022/2022.8/Websetup2022.8.exe)
[JOIN Customer Contact 2022.8 install] (https://support.decos.nl/setups/JOIN KLANTCONTACT/Builds/Release/2022/2022.8/2022.8.67.13.zip)
[JOIN Customer Contact 2021.12 SSO script] (https://support.decos.nl/setups/JOIN KLANTCONTACT/Builds/Release/2021/2021.12/SSO_Enable_OnPremise.zip)
[OracleClient version 19] (https://support.decos.nl/setups/database clients/Oracle/WINDOWS.X64_193000_client_home.zip)
| ID | Ticket | Description | Description | |
|---|---|---|---|---|
| 185621 | Adding ‘Open in source’ for knowledge base | Add ‘Open in source’ knowledge base | ||
| 181297 | Wallboard findings by the municipality of Amstelveen + ACM | Findings Wallboard by Amstelveen + ACM | ||
| 182685 | 57283 | Separate URL for the Wallboard | Seperate URL for Wallboard | |
| 177928 | Link with Whatsapp via CM.com | Whatsapp integration with CM.com | ||
| 181512 | 60228 | WhatsApp - Not possible to send attachments/images from JKC | WhatsApp - Not able to send images/files via JKC | |
| 181515 | 60234 | WhatsApp - Parking a contact session is not possible/does not work | WhatsApp - Parking a contact session isn’t working | |
| 181516 | 60241 | WhatsApp – After Ignoring a Conversation Contact Session, history is lost | WhatsApp - After ignoring a contact session with a conversation you will loose the history | |
| 181519 | 60250 | WhatsApp - Conversation no longer arrives in JKC | WhatsApp - Conversation doesn’t appear in JKC | |
| 181527 | 60253 | WhatsApp - Number at Social Media > My only shows the correct number after opening My | WhatsApp -Count at Social Media > My only shows correct count after clicking on ‘My’ | |
| 181526 | 60257 | WhatsApp - Emoticons sent from JKC will be displayed as a question mark | WhatsApp - Emoticons are send via JKC as question mark | |
| 181948 | 60286 | WhatsApp – Reassign option is missing | WhatsApp - Option reassign isn’t there | |
| 182235 | 60288 | WhatsApp - No second search bar to further filter by first name | WhatsApp - No second search bar to filter on f.e. first name | |
| 185887 | 60394 | WhatsApp - Automatic absentee message | WhatsApp - Automatic message when organization is not working | |
| 185886 | 60709 | WhatsApp - If punctuation marks (e.g. trema) are sent, this will be displayed as a question mark | WhatsApp - When punctuation marks (e.g. trema) are sent, this is displayed as a question mark to the recipient. | |
| 171441 | 47699 | Mailboxes are not visible in reporting | Mailboxes are not visible in reports | |
| 147345 | 35765 | BSN visible when making appointment in Qmatic | Citizen service number visible in Appointment in Qmatic | |
| 163117 | 36491 | Links in emails do not open | Links in emails doesn’t open | |
| 179510 | 58348 | Signal reports not complete in terms of addition to cases | Signal reports not complete with addition on cases | |
| 179511 | 41987 | Customization for emails for quality reporting | Adjustment for emails for quality reporting | |
| 170583 | 49889 | End date is not filled in when handling a ticket | End date is not set when handling a Ticket | |
| 179628 | 50034 | Fixi always takes over the fixed telephone number from JKC, even if the mobile number is called | Fixi form is filled with phone number from JKC even citizen calls with mobile number | |
| 185705 | 57027 | Show company name among the contacts in the search results | Show company name at contact person list | |
| 185487 | 59018 | Appointment button is not shown in JKC in link PDC | Appointment button isn’t shown in JKC with integration with PDC | |
| 182130 | 60567 | Aruba, Bonaire and Curaçao are not shown at Landen | Aruba, Bonaire and Curaçao are not shown at Country field | |
| 182129 | 60570 | Phone number in JKC is automatically changed to +31 | Phone number in JKC is automatically changed into +31 | |
| 182161 | 60647 | Additional mailboxes should be able to e-mail without full rights | Extra mailboxes should be able to email without full rights when using Oauth | |
| 182250 | 60698 | Via link in the mail for customer question you will not be directly in the Edit / Treatment screen | Via link in the mail for customer question you will not be directly in the Edit / Treatment screen | |
| 182249 | 59672 | Customer questions continue to send Notifications (even when they have been handled) | Customer questions will continue sending notification (even when they’re handled) | |
| 183552 | 59031 | Mitel phone pairing: no call when suspended transfer | Mitel phone integration: no callback when call forwarding is hung up | |
| 170617 | 47689 | Avaya phone link: unnecessarily many RONA’s in the reports | Avaya phone integration: unnecessary number of RONAs in reports | |
| 158112 | 37059 | Access to callback notes team leaders | Viewing callback notes team leaders |