JOIN Customer Contact (JKC) is a comprehensive customer contact system that can be used in both small, medium and large organizations. JOIN Customer Contact supports all the direct channels that front-office employees face. Think of: desk, phone, email, chat, location-based information, referrals and scheduling appointments and messages that come in through social media channels such as Facebook and Twitter.
¶ Welcome to JOIN CUSTOMER CONTACT
The JOIN Customer Contact functions as the information source for intake and customer questions and has been developed to answer customer questions quickly and unambiguously. From 1 central application you can use information that is available in various applications within your organization. As a user you do not have to open all applications, but you can access the correct information from one place: the JOIN Customer Contact.
The JOIN Customer Contact provides support for all direct channels that employees in the front office deal with. You can think of: desk, telephone, e-mail, location-related information, referrals and scheduling appointments.
The JOIN Customer Contact is linked to various front, mid and back office applications, so that the most recent information is always available. The mid-office applications from which data are derived are: the business warehouse, case handling (status), DMS, CRM, RMA, workflow, checklists. The front office applications include: website, eForms, national facilities such as mijnoverheid.nl. Finally, the back office applications: the systems within specialist departments and the basic administration such as the GBA and BAG.
For user-friendliness, the JOIN Customer Contact can be operated entirely with the mouse or keyboard.
In this manual you will find a description of all occurring actions that can be performed in JOIN Customer Contact. In the JOIN Customer Contact itself you will find a Help button on most screens. By clicking on this you will get a help page on the screen that explains which steps can be taken in the relevant screen.
- Customers Our esteemed customer
- NEN-ISO 27001Certificate
- Kees EssaadiProduct owner
User guide Checkout details
¶ Cloudadmin Introduction
Since 2017, there is a new management environment of JOIN Customer Contact. In 2016, the JKC (Join Customer Contact) worked team hard to build a completely new management environment. We call this new management environment customer contact management or CloudAdmin and is the successor to the old Silverlight-based management environment that was in need of replacement. The support of Silverlight is terminated by Microsoft and all browsers by the emergence and acceptance of HTML5 as the new standard. The new management environment is therefore also fully developed in HTML5, and no longer uses any client plug-in. The management environment is set up as a Cloud environment, which means that all settings for the application are managed in one central place. The management environment synchronizes the settings to the locally rotating JKC environment. The settings in CloudAdmin are always synced directly to your own local JKC database.