At JOIN we work according to the scrum method. Scrum is a flexible way of developing software and enables us to develop software quickly and with high quality and to respond quickly to developments in the market. We do this with a multidisciplinary team of specialists.
In scrum the “backlog” is sacred. The backlog is a list of activities that are handled by the team in order of priority. So there is always an overview of the functionalities (new functions, bugs, etc.) on which the team (will) work on. The higher the item is on the backlog, the faster it will be developed. In this way we can plan well actions, customers know faster when a certain function will become available and deliveries can also be made faster. Our colleague Saskia has written a blog about this way of working.
We attach great importance to the quality of JOIN. This is not only about the stability of the various functions, but also about speed (performance) and user-friendliness. These elements are of great importance to us because in this way we can serve the end user as optimally as possible.
Before we make software available, it is therefore first subjected to an extensive (largely automated) test procedure. The test is performed at different levels:
Only when the software scores 100% on each part of the test is it released by the test coordinator. A release advice, detailing the test performed, is always part of the release documentation.
What can you expect about our communication when a new release comes out?
We always inform you in advance. Is there a new release coming? Then you will have received a personal e-mail from one of our product owners a few days in advance.
In the mailing they tell you:
In the release notes you will find a description of the latest functionalities and which bugs and tickets have been resolved. You will find all release notes of all products together and the release notes of future releases are already partly available.
The release notes can not only be found in the release email sent by the product owners, but also on the wiki (at the top of this page!)
Questions about the release notes? Then you can send it directly to our Customer Support department via joinsupport.decos.com.
Did you know that we have a central place where you can submit all your change requests? At the Community Forum, accessible at joinsupport.decos.com, you can start new topics, engage in discussions with our specialists and other customers, and vote up topics. Change proposals that are considered valuable by many customers have a greater chance of being developed in the future and are therefore placed on our backlog.
In the video below, Thijs - our Customer Support Consultant - explains where to find the forum, how to start a new topic or participate in an ongoing discussion:
https://www.youtube.com/watch?v=NjJ5ZzkrbE8&feature=youtu.be
In case you have further questions about our release process, please contact our Customer Support department. They are available to answer your questions from Monday to Friday between 08:00 and 18:00.
You can reach them via https://joinsupport.decos.com or via 088 - 332 67 07.
If you as a customer want to be involved in the testing process, you can contact the product owner of the relevant product.